Privacy Policy for ott11

1. Data Controller Information

For the purposes of this Privacy Policy, the data controller responsible for the personal information collected and processed through the ott11 platform is the entity operating the website at https://ott11.net ("ott11", "we", "us", "our"). ott11 provides online casino, sports betting, and related gaming services to players located in Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

This Privacy Policy applies to all personal data collected from individuals who visit the ott11 website, register a player account, make deposits or withdrawals, engage with our customer support services, or interact with ott11 through any other channel, including email correspondence sent to [email protected].

ott11 is committed to handling your personal data with the highest degree of care and transparency. We have designed our data practices to align with globally recognised privacy principles, including purpose limitation, data minimisation, storage limitation, integrity, and confidentiality. Our goal is to be fully transparent about what we collect, so that you can make an informed decision about using our platform.

2. Information We Collect

ott11 collects personal data through several channels: directly from you during registration and account management; automatically as you use the platform; and from third-party service providers such as payment processors and identity verification partners. The categories of personal data we collect are described below.

2.1 Information You Provide Directly

• Registration data: Full name, date of birth, email address, Bangladesh-based mobile phone number, and chosen username and password.
• Identity verification (KYC) documents: National Identity Card (NID), passport, driving licence, and proof of address such as a utility bill or bank statement issued within the last 90 days.
• Financial data: bKash mobile number, Nagad mobile number, Rocket account number, Upay account details, bank account numbers, and Visa or Mastercard details used for deposits and withdrawals. Full payment card numbers are never stored on ott11 servers — card data is processed exclusively by PCI-DSS compliant payment partners.
• Communications data: Records of messages you send to ott11 support via live chat, email, or any other communication channel, including your name, contact details, and the content of the communication.
• Responsible gaming data: Any deposit limits, loss limits, time-out requests, or self-exclusion instructions you voluntarily submit through your account settings or via our support team.

2.2 Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and language settings.
• Usage data: Pages visited, games played, bets placed, session duration, clickstream data, timestamps, and navigation paths through the platform.
• Location data: Country and region inferred from your IP address, used to verify your eligibility to access ott11 and to comply with applicable restrictions.
• Cookie and tracking data: Information collected via cookies, web beacons, and similar technologies as described in Section 4 of this policy.

2.3 Information from Third Parties

We may receive personal data about you from third-party identity verification providers, fraud detection services, and payment processors where this is necessary to verify your identity, process your transactions, or comply with our anti-money laundering obligations. Any data received from third parties is handled in accordance with this Privacy Policy and the terms agreed with those third-party partners.

Data Category	Examples	Collection Method
Identity Data	Name, date of birth, NID number	Registration / KYC form
Contact Data	Email address, phone number	Registration form
Financial Data	bKash number, bank account details	Deposit / withdrawal requests
Technical Data	IP address, device type, browser	Automatic (server logs)
Usage Data	Games played, bets placed, session time	Automatic (platform analytics)
Communications Data	Live chat transcripts, support emails	Direct contact with support

3. How We Use Your Data

ott11 uses the personal data we collect only for specified, explicit, and legitimate purposes. We do not use your data in any manner that is incompatible with the purposes for which it was collected. The primary purposes for which we process your personal data are set out below.

3.1 Account Management and Service Delivery

We use your registration data and contact details to create and manage your ott11 account, to verify your identity and eligibility, to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to provide you with access to all betting and gaming features on the platform. Without this data, we cannot deliver the core services that ott11 offers.

3.2 Legal Compliance and Fraud Prevention

We process identity and financial data to fulfil our Know Your Customer (KYC) obligations, to conduct anti-money laundering checks, to detect and prevent fraudulent activity, and to comply with any other legal or regulatory obligations that apply to ott11 as an online gaming platform operating in the Bangladesh market. Data processed for compliance purposes is retained for the periods specified in Section 6 of this policy.

3.3 Customer Support

When you contact ott11's 24/7 English-language support team via live chat or email, we use the information you provide to respond to your enquiry, to resolve disputes, and to improve the quality of our support services. Support communications are logged and may be reviewed internally for training and quality assurance purposes.

3.4 Responsible Gaming

We use your account activity data, including betting frequency, session durations, and deposit patterns, to monitor for signs of problem gambling behaviour. This processing is carried out in accordance with our responsible gaming obligations and is designed to protect the wellbeing of our players. For more information, please visit our Responsible Gaming page.

3.5 Platform Improvement and Analytics

We use aggregated and anonymised usage data to understand how players interact with ott11, to identify technical issues, to measure the performance of games and features, and to make informed decisions about platform development. This processing does not involve identifying individual players and is carried out using privacy-preserving analytical techniques.

3.6 Marketing Communications

Where you have given your explicit consent during registration or subsequently via your account settings, ott11 may send you promotional communications about new games, bonus offers, seasonal promotions (such as Eid, Pohela Boishakh, or BPL-season offers), and platform updates. You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account settings or by contacting [email protected] (plain text — not a link).

4. Cookies & Tracking Technologies

ott11 uses cookies and similar tracking technologies (including web beacons and local storage) to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. Cookies allow the platform to recognise your device, remember your preferences, maintain your login session, and gather analytical data about usage patterns.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the ott11 platform to function. They enable core features such as secure login sessions, account authentication, and fraud prevention. These cookies cannot be disabled without disrupting the service.
• Functional Cookies: These cookies remember your preferences such as language settings, display options, and last-visited game categories. They improve your experience by reducing the need to re-enter preferences on each visit.
• Analytical Cookies: We use anonymised analytical cookies to understand how players navigate ott11, which pages are most visited, where users encounter difficulties, and how long sessions last. This data is used exclusively for internal service improvement.
• Performance Cookies: These cookies help us monitor the technical performance of the platform, including page load times and server response rates, to ensure a smooth and reliable experience for all players across Bangladesh.

4.2 Managing Cookies

You can control cookie settings through your web browser preferences. Most browsers allow you to block or delete cookies. However, please note that disabling strictly necessary cookies will prevent you from logging in to your ott11 account and using the platform's core features. Instructions for managing cookies are available in your browser's help documentation.

5. Data Sharing & Third Parties

ott11 does not sell, rent, or trade your personal data to any third party. We share personal data only in the specific circumstances described below, and only to the extent strictly necessary for each stated purpose.

5.1 Payment Service Providers

To process deposits and withdrawals, ott11 shares your financial details and account identifiers with our authorised payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and international card processors. These partners are contractually bound to handle your data securely and to use it only for the purpose of processing your transactions on ott11's behalf.

5.2 Identity Verification Partners

To comply with KYC and anti-money laundering obligations, ott11 may share identity documents and personal details with third-party verification service providers. These providers perform identity checks, cross-reference documents against official databases, and return a verification result to ott11. They are prohibited from using your data for any purpose other than the verification task assigned by ott11.

5.3 Game Software Providers

Games on ott11 are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive a player session token and anonymised game activity data to deliver game content and calculate outcomes. They do not receive your full name, contact details, or financial information.

5.4 Legal and Regulatory Disclosure

ott11 may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where required to do so by law, court order, or other binding legal process. We will notify affected players of such disclosures where we are legally permitted to do so.

5.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of ott11's business, your personal data may be transferred to the acquiring entity as part of the transaction. In such circumstances, ott11 will take reasonable steps to ensure that the acquiring entity is bound by privacy obligations equivalent to those set out in this policy.

6. Data Retention & Security

ott11 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are set out below.

Data Type	Retention Period	Reason
Account registration data	Duration of account + 5 years after closure	Legal compliance, dispute resolution
KYC identity documents	5 years after account closure	Anti-money laundering obligations
Financial transaction records	7 years from date of transaction	Financial record-keeping requirements
Support communications	3 years from date of interaction	Dispute resolution, quality assurance
Analytical / usage data	24 months (anonymised after 12 months)	Platform improvement
Marketing consent records	Until consent is withdrawn + 1 year	Proof of consent

6.1 Security Measures

ott11 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and ott11 servers.
• AES-256 encryption for sensitive data stored at rest, including financial records and identity documents.
• Access controls: Personal data is accessible only to ott11 personnel who require it for specific, documented operational purposes. Access is logged and reviewed regularly.
• Two-factor authentication available to all players for account login security.
• Regular security audits and penetration testing conducted by independent security professionals.
• Automated fraud detection systems that monitor account activity in real time for patterns indicative of unauthorised access or misuse.

7. Your Privacy Rights

As a player on ott11, you have meaningful rights over your personal data. These rights are not subject to any charge and can be exercised at any time by contacting our support team. We will respond to all data rights requests within 30 calendar days of receipt.

7.1 Right of Access

You have the right to request a copy of all personal data that ott11 holds about you. We will provide this information in a structured, commonly used, machine-readable format. To submit a data access request, please contact [email protected] (plain text — not a link) with the subject line "Data Access Request" and include your registered email address and account username to help us locate your records promptly.

7.2 Right to Rectification

If any personal data that ott11 holds about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may update basic account information such as your email address and phone number directly within your ott11 account settings. For corrections to identity documents or registered name, please contact our support team.

7.3 Right to Erasure

You may request that ott11 delete your personal data where: (a) the data is no longer necessary for the purpose it was collected; (b) you withdraw consent and there is no other lawful basis for processing; (c) the data has been processed unlawfully. Please note that this right is subject to limitations where ott11 is required by law to retain certain data, such as financial transaction records for anti-money laundering compliance.

7.4 Right to Restriction of Processing

In certain circumstances — for example, while a dispute about data accuracy is being resolved — you have the right to request that ott11 restrict processing of your personal data. During a restriction period, ott11 may continue to store your data but will not use it for any active processing purpose.

7.5 Right to Data Portability

Where ott11 processes your personal data by automated means on the basis of your consent or for the performance of a contract with you, you have the right to receive that data in a structured, commonly used, and machine-readable format so that you can transmit it to another service provider of your choice.

7.6 Right to Withdraw Consent

Where ott11's processing of your personal data is based on your consent — for example, for marketing communications — you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal. To withdraw consent, update your preferences in your account settings or contact [email protected] (plain text — not a link).

8. Contact & Policy Updates

If you have any questions, concerns, or complaints about how ott11 handles your personal data, or if you wish to exercise any of the rights described in Section 7, please contact our Privacy team using the details below. All privacy-related correspondence should be submitted in English.

Privacy Contact

• Email (plain text — not a link): [email protected]
• Subject line for data requests: "Privacy Request — [Your Account Username]"
• Response time: Within 30 calendar days of receipt
• Support hours: 24/7, 365 days a year, in English

8.1 Updates to This Privacy Policy

ott11 reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will notify registered players by email and by posting a prominent notice on the ott11 platform. The updated policy will take effect on the date stated in the "Effective Date" field at the top of this document. We encourage you to review this policy periodically to stay informed about how we protect your data.

Your continued use of the ott11 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised policy, you must cease using the platform and may close your account by contacting our support team.

This Privacy Policy was last updated on 1 January 2026 and supersedes all prior versions of the ott11 privacy notice. The English-language version of this document is the authoritative version; in the event of any conflict between translations, the English version shall prevail.